Few of Our Client’s feedback of users!
About the Client
Our Client is one of India’s pioneer and preferred retail entertainment provider company needs no introduction. Our client required a strong push to redesign its digital experience for the clients and therefore joined hands with Devops Experts India.
Our Client was planning to increase its user base and thus required result-oriented strategies and a technology partner to work for them. It required to renew its state-of-the-art cinema exhibition experience for the users. With its desire to expand, enrich, and entertain customers with delightful user experience, Our Client had to ensure that the chosen partner could manage its brand presence PAN India and in some overseas countries also.
The expansion plans were dynamic and challenging as well. Therefore, Devops Experts India needed to go ahead with definite objectives when implementing the new strategies.
Objectives
- Streamlining operations like simplifying billing and making payment processes faster
- Diversifying product offering and client experience
- Redefining communication support and overcoming communication barriers
- Real-time notification management
- Plugging-in attractive discounts, schemes, and promotions for clients
Challenges
- Designing a robust platform capable enough to accommodate high traffic at any given point
- Refined customer engagement with real time automated push notification on all transactions
- Incorporating loyalty program, seasonal discounts, and coupons
- Smoothen the user experience (ticket booking, flow of information, placing promotions) for both mobile and web app users
- Providing 24*7 technical and communication support across all channels including app and web servers
- To redefine growth strategies with result-oriented customer-centric solutions
How We Approached
Keeping our clients’ PAN India presence in mind, we had to be very specific with our strategy. The fact that Our client was not satisfied with the service of the previous vendor implied that there was no room for trial and error. The solution had to be as much specific as our client services are. Devops Experts India initial phase of communication was business-specific. Our analysts devoted the first few days figuring out the pain points and the possible solutions that could be implemented. After the initial data gathering, it was time to design constructive business solutions that could resolve all the challenges the client was facing due to low customer engagement.
How We Crafted The Solution
Our experienced developers decided to utilize the best of technology to redefine the existing mobile and web app for our client. Initially we aimed at finding issues and fixing them immediately through our next-gen technology stack. We utilized Java to bring in desired innovation and transformation to the applications. Our seasoned developers are quite experienced in crafting solutions on a diversified technology stack, therefore, utilizing Java-oriented solutions was much easier.
Devops Experts India exhaustive exposure to similar technology proved to be the ideal guiding force behind transforming our client business. Right after the beginning of the project, we decided to break down their business complexity into insightful data, which helped us design the solution as required.
With this acceleration came the need for deploying complex business solutions, highest levels of security, and 24*7 technical support that our team has successfully deployed to the client.
What Made This Solution A Unique One
- Result-oriented single click user experience
- Smooth transactional and digital experience for the users
- Implementation of seasonal campaigns to promote customers’ interest via coupons, promotions, vouchers etc.
- Top-notch data security backed by cutting-edge technology and support from seasoned professionals
Result
Devops Experts India strategic business transformation services helped our client enrich their existing client base and retain new clients. The ongoing security support ensured no server downtime even when the load is multi-fold with the release of new movies PAN India.